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Legal

Refunds Policy

Last updated: 18 August 2026

QuizzyOwl Pro is the only thing you can pay for here. This page explains exactly when we refund it, when we don't, and how long the money takes to come back.

This policy is part of our Terms of Use. Where the two conflict, the Terms control.

1. The short version

If you have not taken a single quiz since upgrading, you can have a full refund within 7 days of payment. Just ask.

No form, no reason required, no argument. Email us with your invoice number and we will process it.

Once you have played a quiz as a Pro member, you have used what you paid for — the ₹365 buys a year of earning at the higher rate, and the benefit starts on your first question. From that point the payment is not refundable.

2. When you can have a refund

  • Within 7 days, no quiz taken. Full refund of ₹365, no questions asked.
  • Duplicate payment. If you were charged twice for the same thing, the second charge is refunded in full whenever you spot it, whether or not you have played.
  • Charged but not upgraded. If money left your account and Pro was never applied, that is our problem to fix. We will either apply the membership or refund it, whichever you prefer.
  • Prolonged outage. If Pro benefits are unavailable for a meaningful stretch because of a fault on our side, write to us. We will extend your term or refund a fair share of it.

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Animals & Nature1
  • Animal Groups
General Knowledge4
  • Core General Knowledge
Kids1
  • Kids General Knowledge
Science1
  • General Science
Television1
  • Popular TV Franchises
World Records
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3. When you cannot

  • You have taken a quiz since upgrading. The benefit has been delivered.
  • More than 7 days have passed. Even with no quiz taken, the window closes at 7 days.
  • Part-way through the year. We do not refund the unused portion of a term. Pro is a single one-year purchase, not a subscription being cancelled — nothing further will be charged either way.
  • Your account was closed for abuse. Where an account holding an active membership is suspended or closed under our Fair Usage Policy, no refund is due.
  • You changed your mind about the quizzes themselves. Every quiz is free, and free before you pay. Pro changes what you earn, not what you can play — so trying the product costs nothing and needs no refund.

4. How to ask

Email support@quizzyowl.com from the address your account uses, with your invoice number. Every invoice is in your account under Billing, and one was emailed to you when you paid.

You do not need to explain yourself. If your request meets section 2 we will process it; if it does not, we will tell you plainly which part of section 3 applies rather than going quiet.

We reply within 2 business days.

5. How long the money takes

Refunds go back through PayU to the method you paid with. We cannot send it anywhere else — not to a different card, not to a bank account, not as credit. That is a payment-processing rule, not our preference.

  • We approve and submit the refund within 2 business days of agreeing it.
  • PayU processes it, typically within 5 to 7 business days.
  • Your bank or card issuer then posts it, which can take a further few days.

In practice most refunds land within 7 to 10 business days of being approved. If it has been longer than 15, write to us and we will chase it with PayU on your behalf.

6. What happens to your account

When a refund is issued, Pro ends immediately and your account returns to the free plan.

Your QO Coins, level, rank and quiz history are not touched. You keep them, and you keep taking quizzes for free, exactly as before.

7. GST and your invoice

The ₹365 you paid is inclusive of GST at 18%, and your original invoice shows the split.

When we refund a payment, we issue a credit note against that invoice and email it to you. It reverses the invoice for tax purposes and reflects the GST returned along with the amount. Keep it with the original if you claimed the payment as a business expense.

Refunds are issued by Pexels360 Solutions LLP, GSTIN 30ABAFP8471F1ZF.

8. A failed payment is not a refund

If a payment failed but money still left your account, no refund is needed — the money was never captured by us. Your bank normally reverses it automatically within 5 to 7 business days.

If it has been longer, email support@quizzyowl.com with the transaction reference from your bank statement and we will take it up with PayU. You will not find that payment in your QuizzyOwl invoices, because no invoice is raised for a payment that did not succeed.

9. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019, or any other law that applies to you. Where the law gives you a stronger right than this page does, the law wins.

10. Changes

We may update this policy, and the date at the top reflects the most recent revision. The policy that applies to your payment is the one published on the day you paid.

11. Contact

Refund requests and questions: support@quizzyowl.com

Pexels360 Solutions LLP, Goa, India. LLPIN AAY-2298. GSTIN 30ABAFP8471F1ZF.

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