Contact
Contact us
Last updated: 18 August 2026
We're a small team and we read every email. Write to us and we'll get back to you within 2 business days — usually sooner.
General support
For account, payment, technical or any other questions, write to:
support@quizzyowl.comPlease include the email address your QuizzyOwl account uses. If your question is about a particular quiz, the topic name and roughly when you took it help us find it faster.
Billing and refunds
For anything about a payment, email support@quizzyowl.com with your invoice number. Every invoice is also available under Account, then Billing.
If you have not taken a single quiz since upgrading, you can have a full refund within 7 days of payment — just ask. Once you have played a quiz as a Pro member, you have used what you paid for. Our Refunds policy has the detail.
If a payment failed but money left your account, it is usually reversed by your bank within 5 to 7 working days without anyone doing anything. If it has been longer, send us the transaction reference from your bank statement and we will chase it with PayU.
A question looks wrong
Every question has Wrong answer and Unclear links under its explanation. That is the fastest route — two independent reports pull a question out of circulation automatically, and it reaches us with the question attached.